Pinnacle Fitness LLC

Refund & Cancellation Policy

Effective Date: August 23, 2026

At Pinnacle Fitness LLC, we want every client to understand exactly what they are purchasing and what to expect if they need to cancel a service or request a refund.

This Refund & Cancellation Policy applies to personal training, fitness programming, digital memberships, nutrition guidance, consultations, challenges or competitions, and other services offered by Pinnacle Fitness LLC.

By purchasing a service, membership, program, or other offering from Pinnacle Fitness, you acknowledge that you have reviewed and agreed to the applicable terms below.

1. Digital Fitness Memberships

Pinnacle Fitness digital memberships provide access to digital fitness programming, workouts, tracking tools, nutrition resources, recipes, community features, and other content available through the Pinnacle Fitness platform.

Digital memberships are billed according to the plan and billing frequency selected at checkout.

Cancellation

You may cancel your digital membership at any time.

Cancellation will stop future recurring charges. Unless otherwise stated during purchase, cancellation does not automatically create a refund for the current billing period.

You will generally retain access to the membership through the remainder of the period that has already been paid for.

Refunds

Because digital membership access and content are made available immediately upon purchase, monthly membership payments are generally non-refundable once the billing period has begun.

However, Pinnacle Fitness may issue a refund when appropriate, including in situations such as:

• Duplicate charges

• Unauthorized charges

• Billing errors

• A technical issue that prevented meaningful access to a purchased membership

• Other circumstances determined by Pinnacle Fitness on a case-by-case basis

If you believe you were charged incorrectly, contact Pinnacle Fitness as soon as possible so the issue can be reviewed.

2. Personal Training Sessions

Personal training sessions are scheduled services reserved specifically for the client.

Cancellation or Rescheduling

Clients are asked to provide at least 24 hours' notice when canceling or rescheduling a scheduled session.

When adequate notice is provided, Pinnacle Fitness will make reasonable efforts to reschedule the session.

Late Cancellations and No-Shows

A cancellation made with less than 24 hours' notice or a failure to attend a scheduled session may result in the session being considered used and non-refundable.

Exceptions may be made for genuine emergencies or circumstances outside the client's reasonable control.

Pinnacle Fitness reserves the right to determine whether an exception is appropriate.

Trainer Cancellations

If Pinnacle Fitness must cancel a scheduled session, the client will be offered the opportunity to reschedule.

If the session cannot reasonably be rescheduled, the client may request a refund for that unused session.

3. Initial Fitness Evaluation / Consultation

Initial evaluations, consultations, assessments, and associated workout sessions are considered individual professional services.

Once the consultation or evaluation has been provided, the payment is generally non-refundable.

If a client needs to cancel before the scheduled appointment, Pinnacle Fitness may offer rescheduling or, when appropriate, a refund depending on the circumstances.

4. Custom Training Programs

Custom training programs are individualized services created specifically for the client.

Because time and professional work are required to design an individualized program, refunds are handled according to the stage of the service.

Before Work Begins

If a client cancels before Pinnacle Fitness has begun creating the program, a refund may be available.

After Program Development Begins

Once meaningful work has begun on an individualized program, the purchase may become non-refundable because the service is being created specifically for that client.

After Delivery

Once the completed program has been delivered or made available to the client, the purchase is generally non-refundable.

If there is a significant issue with the program or the service delivered does not reasonably correspond with what was purchased, the client should contact Pinnacle Fitness so the issue can be reviewed and corrected when appropriate.

5. Nutrition Guidance

Nutrition guidance, recommendations, meal planning, and other individualized nutrition services are professional services created based on information provided by the client.

Because these services may involve individualized preparation and professional time, refunds are handled according to whether work has already begun.

Once individualized nutrition work has been substantially completed or delivered, the service is generally non-refundable.

If Pinnacle Fitness has not yet begun providing the individualized service, a refund may be available.

6. Challenges, Competitions & Special Events

Entry fees for Pinnacle Fitness challenges, competitions, contests, or special events are subject to the terms provided when the specific event is purchased.

Unless the individual event's terms state otherwise:

• Entry fees are generally non-refundable once the event has begun.

• A participant who withdraws before the event begins may request a refund, subject to the specific event's terms.

• Entry fees may not be transferable to another participant without approval from Pinnacle Fitness.

• Prize eligibility and prize distribution are governed by the rules published for the specific event.

If an event is canceled by Pinnacle Fitness, participants will be notified of the available refund or alternative arrangement.

7. Promotional Pricing & Discounts

Promotional offers, discounts, introductory pricing, and special offers may have terms that differ from the standard refund policy.

Any special refund, cancellation, expiration, or eligibility terms associated with a promotion will be disclosed at the time of purchase.

Unless specifically stated otherwise, promotional pricing does not create a right to a refund beyond the terms of this policy.

8. Incorrect or Duplicate Charges

If you believe you have been charged incorrectly, charged more than once, or charged after properly canceling a recurring service, please contact Pinnacle Fitness promptly.

We will review the account and billing records and, when an error is confirmed, take appropriate corrective action.

9. Refund Requests

Refund requests should be submitted through the Pinnacle Fitness Contact page or by contacting:

Pinnacle Fitness LLC
Email: pinfitnessllc@gmail.com

Please include:

• Your full name

• Email address associated with your account

• Service or purchase involved

• Date of purchase

• Reason for the refund request

• Any relevant transaction or order information

Pinnacle Fitness will review the request and respond within a reasonable period.

If a refund is approved, refunds will generally be issued to the original payment method used for the purchase.

Processing times may vary depending on the payment provider or financial institution.

10. Cancellation Does Not Guarantee a Refund

Cancellation and refund are separate matters.

Canceling a recurring membership prevents future charges but does not automatically entitle the customer to a refund for services or membership time that has already been purchased or made available.

Likewise, requesting a refund does not automatically cancel a recurring membership.

Customers should make sure they have completed both actions when necessary.

11. Exceptions

Pinnacle Fitness understands that unusual circumstances can occur.

We may, at our discretion, make exceptions to this policy when circumstances reasonably justify doing so.

Examples may include serious emergencies, significant technical problems, billing errors, or other circumstances that make strict application of the policy inappropriate.

An exception in one situation does not create an obligation to provide the same exception in another situation.

12. Changes to This Policy

Pinnacle Fitness LLC may update this Refund & Cancellation Policy from time to time.

The version posted on this website will represent the current policy.

Changes will not retroactively alter refund rights that have already been established under a previous agreement unless otherwise required by law.

13. Contact Us

If you have questions about this Refund & Cancellation Policy or believe a billing or service issue needs to be reviewed, please contact:

Pinnacle Fitness LLC
Email: pinfitnessllc@gmail.com
Website: Find Your Pinnacle

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